Refund policy

Returns

Refund is not our idea, we are looking for the best quality of every item on this website. However, you are able to request for a refund if the design is damaged completely and it can’t be solved. We gladly accept returns and exchanges if you contact us within 3 days of delivery and the digital item couldn’t be applied into the software or machine as its description or couldn’t be fixed. We don’t accept cancellations, but please contact us if you have any problems with your order.

Besides, I’d love to have some suggestions for every customer. We can exchange to another item and or customize the file if the file is broken, missed any single part, or it’s not working as the general standards. We’ll try to resolve the mistake or complete your ideas.

We’re looking forward to receiving your satisfaction at any case.

Late delivery or missing files/link (if applicable)

If you couldn’t download the file or find the link as well, first check your site, device or internet again.

Please contact us via email: supersvgshop@gmail.com if you can’t solve the problem.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged and couldn’t be solved. If you need to exchange it for the same item, send us an email at supersvgshop@gmail.com

Shipping

The item is digital instant download so that you are able to download immediately the file/order after you have purchased. NO physical items would be shipped.

Deadline Regulation

After purchased action

Exchange time: around 12 hours to 3 days of working

Solve problem (if appeared): around 12 hours to 3 days of working

We support 24/7; however, please wait for us from 12 hours to 48 hours due to the number of custom requests.